Restaurant and Bar

The restaurant and bar owner

• Suspected that there were loopholes in the Cash Flow System
• Suspected certain employees of embezzling money, resulting in loss in revenue
• Was informed by MS3 Team that there was a lack of deterrents in place to discourage stealing
• Reported a decline in repeat customers

MS3 team recommended conducting Integrity Tests, both Classic and Reinforced, to discourage stealing and to ensure that staff are complying with company’s payment procedures. Our client was able to source out proof of dishonest behavior of a particular staff through reinforced integrity test.

Through consumer satisfaction surveys, MS3 team was able to identify key factors that were resulting in the loss of loyal customers and barriers, which were preventing them from re-visiting the outlet.