Premium Mystery Shopping

Premium Mystery Shopping is a research methodology that is of utmost use in China and Asian context as it provides insights on not just service but also the integrity of the staff. It is a combination of Audit Mystery Shopping and Integrity Tests implemented concurrently. Depending on the profile of our client’s organization, we would make corresponding recommendations for the type of integrity tests to be conducted.

An important step to having a foolproof financial system is to have Premium Mystery Shopping Tests implemented and companies would be able to achieve both comprehensive evaluations and a in depth check on both service standards and finance functions.

Our experts at MS3 are also able to take their research one step further than simply reporting the findings and conducting onsite audit and monitoring. For clients who like that little bit extra, we offer a comprehensive organizational change consultancy and training workshops for your staff, based on our Mystery Shopper findings.

As all of our surveys are designed based on our expertise and experience,  and improvements are constantly being made based on feedback from our clients, we are able to achieve in depth analysis as every question provides valuable insight into the particular function of the organization.

Refer to Flowchart for Distinction Between Our Mystery Shopping Services: