Classic Mystery Shopping

The focus is on data collection and consists of surveys, which are clear and direct. This methodology is best suited when analysis of data is not required and usually consists of ‘Yes/No’ surveys. When deeper understanding on lapses which might have occurred and analyze why certain functions were performed better than others, Audit Mystery Shopping or Premium Mystery Shopping would be better suited.

As all of our surveys are designed based on our expertise and experience,  and improvements are constantly being made based on feedback from our clients, we are able to achieve in depth analysis as every question provides valuable insight into the particular function of the organization.

Refer to Flowchart for Distinction Between Our Mystery Shopping Services: